Privacy Policy

Joles — Family Scheduling Assistant
Operated by Teldly Labs
Last updated: July 2026
Contact: hello@teldlylabs.com

1. Who we are

Teldly Labs ("we", "us", "our") operates Joles, a WhatsApp-based family scheduling assistant. This policy explains what personal data we collect, why, how we use and protect it, and what rights you have.

2. What personal data we collect

When you use Joles, we collect:

• Contact information: your WhatsApp phone number and the name you provide us.
• Family and household data: names, roles (e.g. parent, child), and relationships of family members you add to your household.
• Schedule content: events, tasks, notes, and calendar entries you send us — including, where you choose to enter it, information about your children (e.g. a child's school activity, medical appointment, or class schedule).
• Message content: the text, voice notes, and photos/documents (e.g. school letters, permission slips) you send to extract or confirm scheduling information.
• Usage data: message timestamps, delivery status, and basic interaction logs needed to operate the service and diagnose errors.
• Payment information: handled entirely by our payment processor, Stripe — we do not receive or store your card details ourselves.

We do not collect this data through any means other than your direct interaction with the WhatsApp bot.

3. Why we collect it (purposes)

We use your data to:

• Create and manage your household and calendar
• Process and respond to your messages (add, edit, delete events and tasks)
• Extract scheduling information from photos, documents, and voice notes you send
• Send you digests, reminders, and co-parent notifications you or your household have configured
• Detect and alert you to scheduling conflicts
• Operate, maintain, and improve the reliability of the service
• Process subscription payments and manage your trial/plan status
• Communicate with you about your account

We do not use your data for advertising, and we do not sell your data to any third party.

4. Children's data

Joles is intended for use by parents and guardians who enter scheduling information about their children. By adding a child's information to your household, you confirm you are their parent or legal guardian and consent, on their behalf, to our processing of that data for the purposes described in this policy. We treat children's data with the same protections as any other personal data we hold, and it is included within the same retention and deletion practices described in Section 7.

5. Who we share your data with

We share personal data with the following categories of third parties, solely to provide the service:

• AI language and voice-processing providers — process the text, photo/document content, and voice notes in your messages to interpret and respond to scheduling requests. This may include, but is not limited to, providers such as Anthropic, OpenAI, Google, and Microsoft. We select and may change which provider powers a given feature at our discretion, always under that provider's own commercial data-protection terms.
• Stripe — processes subscription payments; handles your card details directly, we never see or store them.
• Meta / WhatsApp Business Platform — delivers messages between you and our system, as the underlying messaging channel.
• Supabase — our database provider, storing your household and schedule data securely.

These providers act as data processors on our behalf under their own data protection and security terms, and are contractually or technically restricted from using your data for purposes other than providing their service to us. We do not control these providers' own data protection practices independently, and encourage you to review their public documentation if you have specific concerns.

Some of these providers are based, and may process data, outside Singapore. Where personal data is transferred overseas, we take steps to ensure a standard of protection comparable to the PDPA, as required under Singapore law.

We do not disclose your data to any other third party, and we never sell it.

6. How we protect your data

We apply reasonable technical and organisational measures to protect personal data in our possession, including access controls on our database (restricting each household's data to that household only) and encrypted connections between all systems handling your data.

7. How long we keep your data

We retain your household's data for as long as your account is active. If you cancel or your household closes, we retain your data for 30 days afterward, in case you wish to reactivate, after which it is permanently deleted from our systems. You may request earlier deletion at any time by contacting us.

8. Your rights

Under the PDPA, you have the right to:

• Access the personal data we hold about you and information on how it has been used or disclosed
• Correct inaccurate personal data
• Withdraw consent to our collection, use, or disclosure of your data at any time, with reasonable notice

If you withdraw consent, we will let you know what that means for your ability to keep using Joles — in most cases, withdrawing consent will mean we can no longer provide the service to you, since it depends on processing your messages.

To exercise any of these rights, contact us at hello@teldlylabs.com.

9. Data breach notification

In the event of a data breach that poses a risk of significant harm, we will notify the Personal Data Protection Commission (PDPC) and affected individuals in accordance with PDPA requirements.

10. Changes to this policy

We may update this policy from time to time. We'll notify you of material changes via WhatsApp before they take effect where reasonably practicable.

Contact

Teldly Labs (Singapore)
hello@teldlylabs.com